Showpad experienced a major incident on June 17, 2022 affecting Showpad Coach and Showpad Content and 1 more component, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 17, 2022, 09:08 PM UTC
Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed. In the meantime, the following areas will be impacted: 1. User sync slowness (e.g. User creation in Coach) 2. New assets or asset changes will not be reflected in search (including video for search) 3. Content and Coach analytics not being updated 4. Export API Events not being updated We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new
- resolved Jun 20, 2022, 06:20 AM UTC
This incident has been resolved.