Showpad experienced a major incident on July 12, 2022 affecting Showpad Coach and Showpad Content and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2022, 06:13 PM UTC
Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets. Additional updates will be posted here as they are available.
- identified Jul 12, 2022, 06:30 PM UTC
Our engineering team has identified the source of the issue and are currently running a fix through QA.
- monitoring Jul 12, 2022, 07:21 PM UTC
A fix has been released and we are seeing the backlog of assets being processed decrease. While the backlog is being processed, delays will continue, however will progressively improve over the next hour. We will continue to monitor the backlog until fully processed, then post back here with a final update.
- resolved Jul 12, 2022, 08:22 PM UTC
The backlog of assets has now completed processing and newly uploaded files should once again process without delay. If you continue to see significant delays in asset processing for your organization, please let our support team know here - https://help.showpad.com/hc/en-us/requests/new