Showpad incident

MeetingIQ not able to attend meetings in Zoom version 5.13.4 (released on January 15, 2023) or higher

Showpad experienced a minor incident on January 20, 2023 affecting API & Integrations, lasting 8h 40m. The incident has been resolved; the full update timeline is below.

Started: Jan 20, 2023, 08:40 AM UTC
Resolved: Jan 20, 2023, 05:20 PM UTC
Duration: 8h 40m
Detected by Pingoru: Jan 20, 2023, 08:40 AM UTC

Affected components

API & Integrations

Update timeline

identified Jan 20, 2023, 08:40 AM UTC

We have identified an issue with Showpad's MeetingIQ Bot being unable to attend meetings if you are using Zoom version 5.13.4 (released on January 15, 2023) or higher. With this release, Zoom has introduced enhanced formatting for in-meeting chat. This setting is enabled by default and is causing the Zoom window size to change and the MeetingIQ Bot to not be able to remain in the meeting. You might notice several attempts to join and eventually not being able to remain for the duration of the meeting. This means that recording these meetings will not be possible and result in an error after the meeting is concluded. Our engineering team is working on a fix, but in the meantime, you should either: - make sure to record your meetings to the Cloud (native Zoom functionality) or - deactivate the new chat setting in Zoom by navigating to your Zoom Profile and then to Settings.
resolved Jan 20, 2023, 05:20 PM UTC

Our engineering team has pushed out a fix which allows MeetingIQ to work with the latest release of Zoom. Additionally, if you had deactivated the new Zoom chat feature, you can once again reenable it. Have a great weekend!