Showpad incident

MeetingIQ video playback is missing for new recordings

Minor Resolved View vendor source →

Showpad experienced a minor incident on April 4, 2023 affecting Showpad Platform, lasting 15h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 07:50 PM UTC
Resolved
Apr 05, 2023, 10:56 AM UTC
Duration
15h 6m
Detected by Pingoru
Apr 04, 2023, 07:50 PM UTC

Affected components

Showpad Platform

Update timeline

  1. investigating Apr 04, 2023, 07:50 PM UTC

    MeetingIQ recordings have the meeting audio but the video recording is not available. This affect new MeetingIQ recordings made on Zoom. Recordings from previous days are unchanged. The issue is being investigated internally and will be resolved as soon as possible.

  2. investigating Apr 04, 2023, 08:43 PM UTC

    This issue is still under investigation. We believe this affects meeting organizers using the latest Zoom client (Version: 5.14.0)

  3. resolved Apr 05, 2023, 10:56 AM UTC

    Our team was able to deploy a change this morning and fix the issue. Meetings scheduled to occur around noon Central European Time and onwards should now be processed with both audio and video.