Showpad incident
Intermittent file upload and processing failure
Showpad experienced a major incident on June 16, 2023 affecting Showpad Platform, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 03:37 PM UTC
Showpad file uploading and processing is experiencing intermittent errors. This impacts uploading assets via the Admin Library and via the MyFiles Library for users. The issue is being investigated internally and will be resolved as soon as possible.
- identified Jun 16, 2023, 03:56 PM UTC
Our engineering team has identified the source of the behavior and are presently pursuing a fix for the issue.
- monitoring Jun 16, 2023, 04:25 PM UTC
A fix for the root issue has been implemented and new assets should upload and process as expected. Our engineering team is also monitoring the backlog of assets uploaded during the incident and working to have them automatically re-processed.
- resolved Jun 16, 2023, 06:03 PM UTC
The incident has been resolved and all asset uploads should now have been successfully processed. New uploads or imports should process in a timely fashion moving forward.