Showpad experienced a major incident on October 4, 2023 affecting Showpad Coach, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Showpad Coach
Update timeline
- identified Oct 04, 2023, 07:58 AM UTC
Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members. Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.
- resolved Oct 04, 2023, 08:05 AM UTC
The incident has been resolved. The Showpad Coach Library is reachable and Administrators / Promoted Members can resume course creation or updating activities. We apologize for the inconvenience this has caused to your usual workflows.