Showpad incident
Presenting or editing with Office Online currently unavailable
Showpad experienced a major incident on October 19, 2023 affecting API & Integrations, lasting 14d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2023, 01:57 PM UTC
Our engineering team has identified an issue with either presenting or editing Microsoft documents through our Office Online integration. They are working with our vendor to investigate and resolve the issue with urgency. If you are using a Windows device, we can suggest using Showpad Edit and your desktop Office apps for any urgent personalization needs. Please be aware that additional software installation will be required. You can find full details on how to get Showpad Edit started in our Help Center article - https://help.showpad.com/hc/en-us/articles/360005908434-Present-and-personalize-Microsoft-Office-files-in-Showpad#editNative We will continue to provide updates here, as they are made available.
- identified Oct 26, 2023, 06:46 PM UTC
We are actively discussing and collaborating with Microsoft to restore the functionality of our Office Online integration. We have an estimated date of recovery currently set to next Friday, November 3rd. We will confirm then if the issue is fixed or whether we have encountered any unexpected delays.
- resolved Nov 03, 2023, 07:38 AM UTC
We are happy to confirm that Office Online functionality is fully restored. You can now either present or edit your presentations as expected. We apologize for the inconvenience this has caused you and your users.