Showpad incident

Question Based Analytics Dashboards appearing to have no data

Showpad experienced a major incident on February 22, 2024 affecting Showpad Platform, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started: Feb 22, 2024, 10:58 AM UTC
Resolved: Feb 22, 2024, 01:51 PM UTC
Duration: 2h 52m
Detected by Pingoru: Feb 22, 2024, 10:58 AM UTC

Affected components

Showpad Platform

Update timeline

identified Feb 22, 2024, 10:58 AM UTC

We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display. Please rest assured, that there is no loss of data, the issue is purely visual. Our teams are investigating and aim to resolve this as soon as possible.
identified Feb 22, 2024, 01:23 PM UTC

We are seeing the majority of Dashboards and widgets recovering, with only a small number of widgets still saying that no data is available. We are continuing to monitor and hope to have all functionality restored very soon.
resolved Feb 22, 2024, 01:51 PM UTC

We can confirm all widgets are operational again.