Showpad incident
Showpad Coach - SCORM courses uploaded as lessons not viewable by learners
Showpad experienced a minor incident on May 10, 2024 affecting Showpad Coach, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2024, 06:25 PM UTC
Showpad Coach is experiencing an error with SCORM assets uploaded to courses as lessons. This does not impact SCORM assets uploaded as a full, standalone course. Specifically, when accessing the SCORM section of the lesson, the content fails to render and users are presented with the following message: "Error - unable to acquire LMS API, content may not play properly and results may not be recorded..." The issue is being investigated internally and will be resolved as soon as possible. Should you or your users encounter this message and urgently need access to the course, please reach out to support and we can explore alternative options that might provide a solution while the root cause is investigated and resolved.
- resolved May 13, 2024, 02:11 PM UTC
A fix for SCORM courses as lesson has now been released, making lessons once again viewable by users.