Showpad incident

Showpad Coach - courses have continuous loading screen

Major Resolved View vendor source →

Showpad experienced a major incident on May 13, 2024 affecting Showpad Coach and Showpad Content and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 02:29 PM UTC
Resolved
May 13, 2024, 03:48 PM UTC
Duration
1h 19m
Detected by Pingoru
May 13, 2024, 02:29 PM UTC

Affected components

Showpad CoachShowpad ContentShowpad PlatformAPI & Integrations

Update timeline

  1. investigating May 13, 2024, 02:29 PM UTC

    Showpad Coach is experiencing issues when loading in courses for users. Causing users to encounter a continuous loading screen, preventing them from accessing courses. The issue is being investigated internally and will be resolved as soon as possible.

  2. resolved May 13, 2024, 03:48 PM UTC

    The issue with Showpad Coach and loading Courses is now resolved. We apologize for the trouble and thank you for your patience.