Showpad experienced a minor incident on July 23, 2024 affecting Showpad Platform, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2024, 07:21 PM UTC
File uploads to Showpad are undergoing processing delays. The cause has been identified. The fix is in progress and the issue will be resolved as soon as possible.
- monitoring Jul 23, 2024, 07:51 PM UTC
The file processing issue has been resolved. New file uploads should now work as expected. We are working on files that are currently stuck in "processing" to ensure that the uploads complete. If file processing has already failed, or if you need the files immediately, they should be re-uploaded or re-synced to Showpad.
- resolved Jul 23, 2024, 09:15 PM UTC
We have completed re-processing of the files that were stuck in the "processing" state. If file processing has already failed, they will need to be re-uploaded or re-synced to Showpad.