Showpad experienced a notice incident on November 27, 2024 affecting Showpad Platform, lasting 10h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2024, 08:58 AM UTC
We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.
- identified Nov 27, 2024, 12:52 PM UTC
We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available.
- monitoring Nov 27, 2024, 05:58 PM UTC
Working with our email delivery provider, they have resolved the root cause for email sending delays. As a result, emails are now being sent successfully from Showpad. We are presently monitoring a backlog of queued emails, originally sent during the window of delay, and will post back with a final update once these have been sent.
- resolved Nov 27, 2024, 07:04 PM UTC
The backlog of emails has now been sent and new emails are now sending out as expected.