Showpad experienced a minor incident on March 27, 2025 affecting Showpad Content, lasting 11h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 09:58 PM UTC
We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.
- identified Mar 27, 2025, 11:14 PM UTC
We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available.
- resolved Mar 28, 2025, 09:40 AM UTC
This incident has been resolved. Emails that were delayed while the issue was ongoing will now have been sent out, and new emails sent from the Showpad apps will be sent out correctly again.