ShopWired experienced a minor incident on June 17, 2025 affecting Websites and ShopWired Admin System and 1 more component, lasting 18h 15m. The incident has been resolved; the full update timeline is below.
Affected components
WebsitesShopWired Admin SystemAPI
Update timeline
- investigating Jun 17, 2025, 10:26 PM UTC
We are investigating renewed issues of connectivity problems across ShopWired websites, admin and the API.
- identified Jun 17, 2025, 10:29 PM UTC
We have identified the cause of the connectivity issues and degraded performance and are implementing a fix.
- monitoring Jun 17, 2025, 10:37 PM UTC
A fix has been implemented and we will continue to monitor the results carefully over the next 24 hours.
- investigating Jun 18, 2025, 11:20 AM UTC
We are continuing to investigate an issue affecting connectivity for users in the USA.
- monitoring Jun 18, 2025, 12:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2025, 04:41 PM UTC
This incident has been resolved.