ShopWired incident

Loss of service

Major Resolved View vendor source →

ShopWired experienced a major incident on March 25, 2022 affecting Websites and ShopWired Admin System and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2022, 08:14 PM UTC
Resolved
Mar 25, 2022, 08:36 PM UTC
Duration
21m
Detected by Pingoru
Mar 25, 2022, 08:14 PM UTC

Affected components

WebsitesShopWired Admin SystemAPI

Update timeline

  1. investigating Mar 25, 2022, 08:14 PM UTC

    We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved.

  2. identified Mar 25, 2022, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2022, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2022, 08:36 PM UTC

    This incident has been resolved.