ShopWired experienced a major incident on May 12, 2022 affecting Websites and ShopWired Admin System and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
WebsitesShopWired Admin SystemAPI
Update timeline
- investigating May 12, 2022, 12:25 PM UTC
We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved.
- monitoring May 12, 2022, 12:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 12, 2022, 12:30 PM UTC
We are continuing to monitor for any further issues.
- investigating May 12, 2022, 12:31 PM UTC
We are currently investigating this issue.
- identified May 12, 2022, 12:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 12, 2022, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2022, 12:49 PM UTC
This incident has been resolved.