ShopWired incident

Loss of service

Major Resolved View vendor source →

ShopWired experienced a major incident on May 13, 2022 affecting Websites and ShopWired Admin System and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 11:03 AM UTC
Resolved
May 13, 2022, 11:18 AM UTC
Duration
14m
Detected by Pingoru
May 13, 2022, 11:03 AM UTC

Affected components

WebsitesShopWired Admin SystemAPI

Update timeline

  1. investigating May 13, 2022, 11:03 AM UTC

    We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved

  2. identified May 13, 2022, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2022, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2022, 11:18 AM UTC

    This incident has been resolved.