ShopWired experienced a minor incident on May 31, 2022, lasting 11h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 31, 2022, 09:10 AM UTC
Earlier this morning, some of ShopWired's apps started to encounter difficulties in processing jobs (for example exporting orders). Our engineers are currently investigating this issue. This may have lead to a temporary loss in data (i.e. some data will not have imported or exported from a third party system). We are working to resolve this as soon as possible. Affected apps include: - Royal Mail Click & Drop (orders may not have exported) - Klaviyo & Mailerlite (new subscribers may not have exported) - Linnworks (stock may not have synced) - Printful & Printify (orders may not have exported) - Sage Business Cloud (orders may not have exported) - Unleashed & Veeqo (orders may not have exported) - Zakeke (orders may not have exported) Our engineers will work to restore all missing data. We will update this page as we have more information.
- identified May 31, 2022, 09:35 AM UTC
The issue has been identified and our engineers are monitoring the fix put in place. All data should now be syncing normally. We are continuing to work on restoring missing data.
- monitoring May 31, 2022, 03:25 PM UTC
Our engineers are currently working to restore missing data and we will update this status once this has been completed.
- resolved May 31, 2022, 08:15 PM UTC
All missing data has now been recovered.