ShopWired incident

Checkout issues

Minor Resolved View vendor source →

ShopWired experienced a minor incident on August 31, 2022, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2022, 11:03 AM UTC
Resolved
Aug 31, 2022, 12:19 PM UTC
Duration
1h 16m
Detected by Pingoru
Aug 31, 2022, 11:03 AM UTC

Update timeline

  1. investigating Aug 31, 2022, 11:03 AM UTC

    We're currently investigating an issue affecting some storefront checkouts and the ability of website users to enter a shipping address.

  2. investigating Aug 31, 2022, 11:10 AM UTC

    We are continuing to investigate this issue, but have found that only a small number of websites are affected.

  3. monitoring Aug 31, 2022, 11:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2022, 12:19 PM UTC

    This incident has been fully resolved. The cause appears to be an undocumented change in Javascript code provided by Google Adwords for conversion tracking.