ShopWired incident

Slow response times

Major Resolved View vendor source →

ShopWired experienced a major incident on May 4, 2024 affecting Websites and ShopWired Admin System and 1 more component, lasting 13h 22m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2024, 08:27 AM UTC
Resolved
May 04, 2024, 09:49 PM UTC
Duration
13h 22m
Detected by Pingoru
May 04, 2024, 08:27 AM UTC

Affected components

WebsitesShopWired Admin SystemAPI

Update timeline

  1. investigating May 04, 2024, 09:12 AM UTC

    We have identified an issue on ShopWired's platform affecting ShopWired accounts and front end websites, causing slow response times and sometimes 503 responses.

  2. investigating May 04, 2024, 09:16 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 04, 2024, 10:41 AM UTC

    The issue has been resolved and we are closely monitoring the performance of the platform.

  4. resolved May 04, 2024, 09:49 PM UTC

    Platform performance returned to normal at 11:40 and no further problems were identified. This incident has been closed.