ShopWired incident

Slow response times

Minor Resolved View vendor source →

ShopWired experienced a minor incident on May 15, 2024 affecting ShopWired Admin System, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 12:27 PM UTC
Resolved
May 15, 2024, 06:50 PM UTC
Duration
6h 22m
Detected by Pingoru
May 15, 2024, 12:27 PM UTC

Affected components

ShopWired Admin System

Update timeline

  1. investigating May 15, 2024, 12:27 PM UTC

    We are currently investigating reports of slow response times when using the ShopWired admin system. Some users may experience timeout errors.

  2. investigating May 15, 2024, 01:19 PM UTC

    We are continuing to investigate this issue.

  3. identified May 15, 2024, 03:14 PM UTC

    We have identified the cause of this issue and a fix is currently being implemented.

  4. monitoring May 15, 2024, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 15, 2024, 06:50 PM UTC

    This incident has been resolved.