ShopWired incident

Royal Mail Click & Drop / Shipstation - order export issues

Minor Resolved View vendor source →

ShopWired experienced a minor incident on July 30, 2024, lasting 2d 7h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 02:00 PM UTC
Resolved
Aug 01, 2024, 09:53 PM UTC
Duration
2d 7h
Detected by Pingoru
Jul 30, 2024, 02:00 PM UTC

Update timeline

  1. investigating Jul 30, 2024, 06:21 PM UTC

    We are currently investigating an ongoing incident affecting the export of orders to Royal Mail Click & Drop and Shipstation connected to an issue with our hosts, Heroku, described at https://status.heroku.com/incidents/2678

  2. monitoring Jul 30, 2024, 09:07 PM UTC

    Order exporting has now returned to normal and we are monitoring the apps closely. Orders that failed to export during the incident will be exported automatically, we will confirm once this process is complete.

  3. identified Jul 31, 2024, 04:33 PM UTC

    Unfortunately the issue concerning the export of orders to Royal Mail Click & Drop is persistent for some users. We have identified the source of the issue and are implementing a fix.

  4. identified Jul 31, 2024, 04:33 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 31, 2024, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 01, 2024, 09:53 PM UTC

    All errors have now been resolved and orders are now exporting successfully. If you experience any errors exporting orders to either Click & Drop or Shipstation please contact the support team at [email protected]