ShopWired incident

Intermittent slow response times and 503 errors

Minor Resolved View vendor source →

ShopWired experienced a minor incident on August 2, 2024 affecting Websites and ShopWired Admin System, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 10:26 AM UTC
Resolved
Aug 02, 2024, 04:16 PM UTC
Duration
5h 50m
Detected by Pingoru
Aug 02, 2024, 10:26 AM UTC

Affected components

WebsitesShopWired Admin System

Update timeline

  1. investigating Aug 02, 2024, 10:26 AM UTC

    We are currently investigating an issue causing slow response times and 503 errors across websites and admin

  2. monitoring Aug 02, 2024, 01:56 PM UTC

    The issue was resolved just after 12.30pm today and we have been monitoring results. We will continue to monitor the performance.

  3. resolved Aug 02, 2024, 04:16 PM UTC

    This issue has now been completely resolved. All systems are performing as normal.