ShopWired experienced a minor incident on December 9, 2024 affecting ShopWired Apps (Heroku), lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2024, 09:04 AM UTC
We are currently investigating slow processing times on the Veeqo and Google Shopping apps. The issue is affecting: - The processing of stock sync updates with Veeqo - The processing of order exports to Veeqo - The processing of all listing updates to Google Shopping (including the creation of new listings) All other apps are working normally.
- investigating Dec 09, 2024, 11:28 AM UTC
We have identified the cause of the issue for Veeqo and have implemented a fix. Currently old stock sync and order messages are being synced and we expect normally syncing times from 2.30pm today (09/12/2024). Work continues on Google Shopping.
- identified Dec 09, 2024, 04:52 PM UTC
The Veeqo app is now functioning as normal and any delayed stock and order messages have now been processed. A fix for the Google Shopping app has also been implemented and we are monitoring results. Processing is still currently delayed.
- monitoring Dec 10, 2024, 02:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 10, 2024, 09:27 AM UTC
The Google Shopping app is currently finishing off its processing of a backlog of product listing and stock sync updates to Google Merchant Center. We expect that this process will be completed by 1.00pm today (10/12/2024) after which time normal syncing times will resume. We will post a further update once the process has completed. The Veeqo app continues to function normally. No other apps were affected by this incident.
- resolved Dec 10, 2024, 01:58 PM UTC
The Google Shopping app has completed its processing and is functioning normally. This incident is now resolved.