Lightspeed Retail (S-Series) - BridgePay
Affected: Credit Cards
ShopKeep Outage History
ShopKeep is up right nowShopKeep had 5 outages in the last 2 years totaling 1768h 14m of downtime — averaging 0.2 incidents per month.
There were 5 ShopKeep outages since June 18, 2025 totaling 1768h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
BackOffice - ShopKeep
Affected: BackOffice
Timeline · 6 updates
- investigating Oct 20, 2025, 01:33 PM UTC
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified Oct 20, 2025, 01:45 PM UTC
The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
- identified Oct 20, 2025, 02:41 PM UTC
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
- identified Oct 20, 2025, 06:59 PM UTC
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
- monitoring Oct 20, 2025, 07:50 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Oct 20, 2025, 08:28 PM UTC
This incident has been resolved.
Lightspeed Retail S-Series - Degraded Performance
Affected: Credit CardsBackOffice
Timeline · 5 updates
- investigating Aug 21, 2025, 06:12 PM UTC
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Aug 21, 2025, 06:17 PM UTC
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Aug 21, 2025, 07:18 PM UTC
We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.
- monitoring Aug 21, 2025, 07:44 PM UTC
Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.
- resolved Aug 21, 2025, 07:58 PM UTC
This incident has been resolved.
IPP320/IPP350 Credit Card Processing
Affected: Credit Cards
Timeline · 7 updates
Lightspeed Retail (S-Series)
Affected: Credit Cards
Timeline · 5 updates
- investigating Jun 18, 2025, 06:59 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified Jun 18, 2025, 07:28 PM UTC
We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
- identified Jun 18, 2025, 07:33 PM UTC
Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
- monitoring Jun 18, 2025, 07:43 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 18, 2025, 08:07 PM UTC
This incident has been resolved.