ShopKeep incident
Lightspeed Retail S-Series - Degraded Performance
ShopKeep experienced a minor incident on August 21, 2025 affecting Credit Cards and BackOffice, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:12 PM UTC
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Aug 21, 2025, 06:17 PM UTC
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Aug 21, 2025, 07:18 PM UTC
We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.
- monitoring Aug 21, 2025, 07:44 PM UTC
Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.
- resolved Aug 21, 2025, 07:58 PM UTC
This incident has been resolved.