ShopKeep experienced a minor incident on June 18, 2025 affecting Credit Cards, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Cards
Update timeline
- investigating Jun 18, 2025, 06:59 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified Jun 18, 2025, 07:28 PM UTC
We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
- identified Jun 18, 2025, 07:33 PM UTC
Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
- monitoring Jun 18, 2025, 07:43 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 18, 2025, 08:07 PM UTC
This incident has been resolved.