ShopBase incident

Investigating an issue with Checkout. Payment Provider maybe affected

Minor Resolved View vendor source →

ShopBase experienced a minor incident on October 6, 2025 affecting Checkout and Payment Provider, lasting 18h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 02:57 AM UTC
Resolved
Oct 06, 2025, 09:50 PM UTC
Duration
18h 52m
Detected by Pingoru
Oct 06, 2025, 02:57 AM UTC

Affected components

CheckoutPayment Provider

Update timeline

  1. investigating Oct 06, 2025, 02:57 AM UTC

    We are investigating Checkout issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Oct 06, 2025, 03:05 AM UTC

    During this time, buyers checking out via the ShopBase Marketplace payment (SMP) gateway may experience difficulties completing their payments due to an issue on the payment partner’s side. Other payment gateways remain fully operational. We will provide an update once the incident is fully resolved.

  3. resolved Oct 06, 2025, 09:50 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.