Shock Hosting experienced a major incident on May 31, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 31, 2024, 04:00 PM UTC
Type: Incident Duration: 7 hours and 10 minutes Affected Components: Seattle May 31, 17:37:53 GMT+0 - Monitoring - Connectivity seems to be restored, will continue monitoring and await confirmation on the fix from the upstream. May 31, 23:15:54 GMT+0 - Resolved - This has been resolved. May 31, 16:00:00 GMT+0 - Identified - Our network provider in Seattle is currently experiencing an outage. The issue is upstream with Cogent and they have engineers working on the issue. We will post more updates as soon as we hear from them. May 31, 23:10:14 GMT+0 - Resolved - This incident has been resolved with no further interruption detected since 10:37 AM local time. Cogent reported that the cause of the outage was due to a power issue that impacted networking equipment. Please open a billing ticket to claim compensation for this outage.