Shock Hosting experienced a major incident on November 19, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 19, 2024, 09:20 AM UTC
Type: Incident Duration: 15 hours and 46 minutes Affected Components: Jacksonville Nov 19, 09:20:21 GMT+0 - Investigating - Our network provider in Jacksonville is currently experiencing an outage. They have been notified, we will post more updates as soon as we hear from them. Nov 19, 13:23:15 GMT+0 - Investigating - Apologies for the delay. Unfortunately, our provider experienced a delay in responding, which we are actively investigating. Network connectivity has now been restored, and we are currently awaiting confirmation regarding the root cause of the issue. Nov 20, 01:06:38 GMT+0 - Resolved - Our provider identified an error regarding MAC address programming on our network port, which caused it to drop. They resolved the issue by resetting the port on their end and will continue to monitor our BGP session to ensure it remains stable and prevent any recurrence. Thank you for your patience.