Shock Hosting experienced a major incident on January 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 23, 2025, 11:55 AM UTC
Type: Incident Duration: 5 hours and 29 minutes Affected Components: Los Angeles Jan 23, 11:55:48 GMT+0 - Investigating - Our network provider in Los Angeles has indicated that they are performing an "Emergency Maintenance" which is causing an outage. More details will be shared shortly. Jan 23, 12:44:18 GMT+0 - Monitoring - The network has come back online, but we are still waiting for more information from our network provider on what caused this. We apologize for any inconvenience caused. Jan 23, 17:25:09 GMT+0 - Resolved - This was confirmed by our network provider to be caused by a routing issue with Cogent and the issue has now been resolved. Sorry again for any inconvenience caused, and please open a ticket if you'd like to receive compensation under our uptime guarantee.