Los Angeles - Emergency Datacenter Migration

Update timeline

1. resolved Feb 17, 2025, 11:30 PM UTC

   Type: Maintenance Duration: 2 hours and 36 minutes Affected Components: Los Angeles Feb 18, 02:05:58 GMT+0 - Completed - All servers have been successfully migrated to the new datacenter facility. Please open a support ticket if you are experiencing any issues post migration. For compensation credit, please open a billing ticket. Thank you for your patience and we apologize for any inconvenience caused. Feb 17, 23:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 23:30:00 GMT+0 - Identified - We just learned that the datacenter that we use to colocate our servers in Los Angeles (QuadraNet) is at risk of eviction and bankruptcy. To ensure that we do not experience any extended downtime caused by their financial situation, we have immediately made plans to migrate our servers to a new datacenter facility in Los Angeles. Today at approximately 3:30 PM PST we will be migrating all Shared Hosting, Reseller Hosting, and VPS nodes to a new datacenter facility. Dedicated Servers will be migrated before March 1st and announced separately when we have confirmed a date and time. Due to the short notice, we will be providing all clients in Los Angeles with a free month of service. Please open a support ticket to claim the compensation credit.