ShippyPro incident

GLSItaly: label creation temporarily unavailable

Critical Resolved View vendor source →

ShippyPro experienced a critical incident on August 2, 2026 affecting GLSItaly, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2026, 09:43 AM UTC
Resolved
Aug 03, 2026, 01:42 PM UTC
Duration
1d 3h
Detected by Pingoru
Aug 02, 2026, 09:43 AM UTC

Affected components

GLSItaly

Update timeline

  1. investigating Aug 02, 2026, 09:43 AM UTC

    The service is experiencing some outages, your orders might be impacted.

  2. identified Aug 03, 2026, 07:28 AM UTC

    The carrier confirmed that they have an issue on their servers. They are working to deploy a fix as soon as possible. All the services for the carrier are currently unavailable.

  3. monitoring Aug 03, 2026, 07:41 AM UTC

    The carrier deployed a solution to fix the error. The error seems to be solved, just elaborate the orders in error to receive the labels. We will keep on monitoring the situation

  4. resolved Aug 03, 2026, 01:42 PM UTC

    The carrier is now operational again. In case you still have some orders in error, elaborate them to obtain the shipping labels or activatr the Automation workflow "retry label generation"