ShippyPro incident

Notifications are not sent for new orders

Major Resolved View vendor source →

ShippyPro experienced a major incident on March 16, 2026 affecting ShippyPro SMS Notifications and ShippyPro WhatsApp Notifications and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 08:10 AM UTC
Resolved
Mar 16, 2026, 08:30 AM UTC
Duration
20m
Detected by Pingoru
Mar 16, 2026, 08:10 AM UTC

Affected components

ShippyPro SMS NotificationsShippyPro WhatsApp NotificationsShippyPro Email Notifications

Update timeline

  1. investigating Mar 16, 2026, 09:24 AM UTC

    We are currently investigating this issue. Notifications for new orders created or imported are not sent. This is impacting all the new orders, and with all the notification triggers. Notifications for orders already present in the platform are working as expected.

  2. resolved Mar 16, 2026, 09:24 AM UTC

    This incident has been resolved.