ShippyPro incident

Notifications are not sent for new orders

Major Resolved View vendor source →

ShippyPro experienced a major incident on March 23, 2026 affecting ShippyPro SMS Notifications and ShippyPro WhatsApp Notifications and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 08:45 AM UTC
Resolved
Mar 23, 2026, 10:10 AM UTC
Duration
1h 25m
Detected by Pingoru
Mar 23, 2026, 08:45 AM UTC

Affected components

ShippyPro SMS NotificationsShippyPro WhatsApp NotificationsShippyPro Email Notifications

Update timeline

  1. investigating Mar 23, 2026, 09:04 AM UTC

    We are currently investigating this issue. Notifications for new orders created or imported are not sent. This is impacting all the new orders, and with all the notification triggers. Notifications for orders already present in the platform are working as expected.

  2. resolved Mar 23, 2026, 11:03 AM UTC

    This incident has been resolved.