Shippo experienced a minor incident on August 12, 2026 affecting Shippo Platform API, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Shippo Platform API
Update timeline
- investigating Aug 12, 2026, 09:37 PM UTC
We are currently experiencing degraded billing performance affecting all customers. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide additional updates as more information becomes available.
- monitoring Aug 12, 2026, 09:46 PM UTC
The problem has been addressed and the backlog is draining.
- resolved Aug 13, 2026, 12:00 AM UTC
This incident has been resolved.