Shippo incident

Elevated error rate on Passport Shipment API

Critical Resolved View vendor source →

Shippo experienced a critical incident on March 16, 2026 affecting Passport, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 12:39 PM UTC
Resolved
Mar 16, 2026, 05:25 PM UTC
Duration
4h 46m
Detected by Pingoru
Mar 16, 2026, 12:39 PM UTC

Affected components

Passport

Update timeline

  1. investigating Mar 16, 2026, 12:39 PM UTC

    We have detected an elevated error rate from Passport Shipment API. We are monitoring the situation.

  2. resolved Mar 16, 2026, 05:25 PM UTC

    This incident has been resolved.