Shippo incident

Elevated error on royal Mail sf tracking

Minor Resolved View vendor source →
Started
Apr 07, 2026, 02:12 AM UTC
Resolved
Apr 07, 2026, 03:43 AM UTC
Duration
1h 31m
Detected by Pingoru
Apr 07, 2026, 02:12 AM UTC

Affected components

Royal Mail (Storefeeder)

Update timeline

  1. investigating Apr 07, 2026, 02:12 AM UTC

    We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

  2. investigating Apr 07, 2026, 03:00 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 07, 2026, 03:43 AM UTC

    This incident has been resolved.

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