Shippo experienced a minor incident on April 7, 2026 affecting Royal Mail (Storefeeder), lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Royal Mail (Storefeeder)
Update timeline
- investigating Apr 07, 2026, 02:12 AM UTC
We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
- investigating Apr 07, 2026, 03:00 AM UTC
We are continuing to investigate this issue.
- resolved Apr 07, 2026, 03:43 AM UTC
This incident has been resolved.