Shippo incident
Degraded Performance for Rating and Label Generation APIs
Shippo experienced a minor incident on June 11, 2026 affecting Shippo REST API and Shippo Platform API, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2026, 06:27 AM UTC
We are currently investigating an issue causing degraded API performance across our rating and label generation APIs. Customers may experience delays or failures when retrieving rates, purchasing shipments, or creating labels across all carriers. Our engineering team is actively working to resolve the issue and restore normal service. We will provide further updates as they become available.
- investigating Jun 11, 2026, 06:28 AM UTC
We are continuing to investigate this issue.
- investigating Jun 11, 2026, 06:29 AM UTC
We are continuing to investigate this issue.
- identified Jun 11, 2026, 07:21 AM UTC
We have identified the issue and confirmed that it is affecting only the USPS rate and label generation. Our team is actively implementing a fix and will keep you informed of any further developments.
- monitoring Jun 11, 2026, 08:22 AM UTC
A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate normally.
- resolved Jun 11, 2026, 08:38 AM UTC
This incident has been resolved.