Shippo incident

Elevated error rate on ontrac Transaction API

Notice Resolved View vendor source →

Shippo experienced a notice incident on September 30, 2026 affecting OnTrac, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 02:02 AM UTC
Resolved
Sep 30, 2026, 06:34 AM UTC
Duration
4h 31m
Detected by Pingoru
Sep 30, 2026, 02:02 AM UTC

Affected components

OnTrac

Update timeline

  1. investigating Sep 30, 2026, 02:02 AM UTC

    We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

  2. investigating Sep 30, 2026, 06:31 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 30, 2026, 06:34 AM UTC

    This incident has been resolved.