Shippo incident

Royal Mail InterSoft Tracking Degradation (Third-Party Issue)

Minor Resolved View vendor source →

Shippo experienced a minor incident on May 4, 2026 affecting Royal Mail (InterSoft), lasting 13d 20h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 08:48 PM UTC
Resolved
May 18, 2026, 04:54 PM UTC
Duration
13d 20h
Detected by Pingoru
May 04, 2026, 08:48 PM UTC

Affected components

Royal Mail (InterSoft)

Update timeline

  1. investigating May 04, 2026, 08:48 PM UTC

    We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information. Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.

  2. monitoring May 14, 2026, 06:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 04:54 PM UTC

    This incident has been resolved.