ShipHero experienced a major incident on May 20, 2023 affecting Label Printing, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- identified May 20, 2023, 07:41 PM UTC
If you are experiencing a log in error on the workstation app, is due to an issue with our authentication software. While we resolve this, please download the ShipHero Packing app so you can keep using your printers to print labels. Follow this steps to do so https://software-help.shiphero.com/hc/en-us/articles/4419362222733-How-to-Use-Troubleshoot-the-Packing-App
- resolved May 20, 2023, 08:33 PM UTC
Issue is resolved. Thank you for your patience.