ShipHero incident

ShipHero Software Support Emails Not Being Received

ShipHero experienced a minor incident on July 6, 2023 affecting ShipHero Ticket Support, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started: Jul 06, 2023, 02:05 PM UTC
Resolved: Jul 06, 2023, 05:22 PM UTC
Duration: 3h 17m
Detected by Pingoru: Jul 06, 2023, 02:05 PM UTC

Affected components

ShipHero Ticket Support

Update timeline

identified Jul 06, 2023, 02:05 PM UTC

ShipHero Engineers have identified an issue with support emails going to [email protected] not being received. Engineers are working diligently to resolve the issue. Until resolved, please create tickets in our customer portal by logging into the ShipHero application and going to the HELP menu.
resolved Jul 06, 2023, 05:22 PM UTC

ShipHero Software support emails going to [email protected] are now being received immediately. If you submitted a ticket during this incident and received "Message not delivered," please resend it, and our support team will respond as quickly as possible.