ShipHero incident

Delays with Syncing Order and Inventory Changes

Minor Resolved View vendor source →

ShipHero experienced a minor incident on October 20, 2023 affecting Store Integrations, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 03:23 PM UTC
Resolved
Oct 20, 2023, 06:25 PM UTC
Duration
3h 1m
Detected by Pingoru
Oct 20, 2023, 03:23 PM UTC

Affected components

Store Integrations

Update timeline

  1. identified Oct 20, 2023, 03:23 PM UTC

    ShipHero Engineers have identified and mitigated an issue that may be causing delays with syncing order and inventory changes. We will update this status once the issue is resolved.

  2. identified Oct 20, 2023, 03:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2023, 05:01 PM UTC

    ShipHero has fixed the issue and will continue to monitor performance.

  4. resolved Oct 20, 2023, 06:25 PM UTC

    This incident has been resolved.