ShipHero incident

Slowness

Major Resolved View vendor source →

ShipHero experienced a major incident on November 22, 2023 affecting ShipHero Mobile App and ShipHero Dashboard and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2023, 07:40 AM UTC
Resolved
Nov 22, 2023, 09:28 AM UTC
Duration
1h 47m
Detected by Pingoru
Nov 22, 2023, 07:40 AM UTC

Affected components

ShipHero Mobile AppShipHero DashboardShipHero Authentication

Update timeline

  1. investigating Nov 22, 2023, 07:40 AM UTC

    We are investigating reports of general slowness in the app.

  2. monitoring Nov 22, 2023, 09:17 AM UTC

    We have identified the cause of the performance drop and resolved it.

  3. resolved Nov 22, 2023, 09:28 AM UTC

    We determined the source of the issue was a failure in one of the instances balancing requests to the database. We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.