ShipHero experienced a major incident on January 26, 2023 affecting Label Printing and Miscellaneous Services, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Label PrintingMiscellaneous Services
Update timeline
- investigating Jan 26, 2023, 09:19 PM UTC
DHL Ecommerce's API is timing out, this will cause errors with printing DHL Ecommerce labels as well as quoting and printing cheapest. We have contacted DHL Ecommerce to get an ETA on resolution.
- resolved Jan 26, 2023, 10:14 PM UTC
DHL Ecommerce has resolved this issue