ShipHero incident

Unable to Modify Shipping Methods

Minor Resolved View vendor source →

ShipHero experienced a minor incident on February 27, 2023 affecting ShipHero Mobile App and ShipHero Dashboard, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 06:28 PM UTC
Resolved
Feb 27, 2023, 07:19 PM UTC
Duration
51m
Detected by Pingoru
Feb 27, 2023, 06:28 PM UTC

Affected components

ShipHero Mobile AppShipHero Dashboard

Update timeline

  1. investigating Feb 27, 2023, 06:28 PM UTC

    ShipHero Engineers are investigating an issue impacting the ability to modify shipping methods. Updates will be provided as we progress through this incident.

  2. investigating Feb 27, 2023, 06:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 27, 2023, 06:50 PM UTC

    ShipHero Engineers have identified a probable cause for this issue. ETA to get the issue resolved is ~25 minutes.

  4. monitoring Feb 27, 2023, 07:10 PM UTC

    ShipHero Engineers have implemented a fix to this issue and are currently monitoring performance.

  5. resolved Feb 27, 2023, 07:19 PM UTC

    This incident has been resolved.