ShipHero experienced a notice incident on May 29, 2023, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 29, 2023, 08:01 AM UTC
We have received reports of authentication issues with the workstation app resulting in issues with logging in and printing. Our engineering team is actively investigating the issue. If you are experiencing a login error or printing issues on the workstation app, please download the ShipHero Packing app so you can keep using your printers to print labels. Follow this steps to do so https://software-help.shiphero.com/hc/en-us/articles/4419362222733-How-to-Use-Troubleshoot-the-Packing-App
- resolved May 29, 2023, 09:05 AM UTC
This incident has been resolved.