ShipHero incident

Shippo appears to be down.

Critical Resolved View vendor source →

ShipHero experienced a critical incident on August 4, 2023, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2023, 07:18 PM UTC
Resolved
Aug 04, 2023, 10:17 PM UTC
Duration
2h 58m
Detected by Pingoru
Aug 04, 2023, 07:18 PM UTC

Update timeline

  1. investigating Aug 04, 2023, 07:18 PM UTC

    Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.

  2. monitoring Aug 04, 2023, 07:36 PM UTC

    Shippo's API has recovered. They still have their status open which you can track at https://status.goshippo.com/

  3. resolved Aug 04, 2023, 10:17 PM UTC

    Shippo's API has been stable for an extended period so closing this status.