ShipHero incident

Slowness with web app and trouble logging in

Minor Resolved View vendor source →

ShipHero experienced a minor incident on August 14, 2023 affecting ShipHero Mobile App and ShipHero Dashboard, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 12:50 PM UTC
Resolved
Aug 14, 2023, 01:08 PM UTC
Duration
18m
Detected by Pingoru
Aug 14, 2023, 12:50 PM UTC

Affected components

ShipHero Mobile AppShipHero Dashboard

Update timeline

  1. investigating Aug 14, 2023, 12:50 PM UTC

    Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.

  2. identified Aug 14, 2023, 12:57 PM UTC

    We have identified the issue and are working on a resolution.

  3. monitoring Aug 14, 2023, 01:04 PM UTC

    The issue has been resolved and we are monitoring the ensure that performance is stable.

  4. resolved Aug 14, 2023, 01:08 PM UTC

    This incident has been resolved.